Privacy Policy

AxeDz ("we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you use our website, dashboard, and API, and how we use and protect it.

By using AxeDz, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our services.

We collect information you provide directly and information generated when you use our platform:

• Account information — name, email address, phone number, and password
• Billing information — wallet balance, transaction history, and payment records via SATIM
• API usage data — messages sent, delivery status, API keys used, and request logs
• Contact data — phone numbers and email addresses you store or message through our platform
• Technical data — IP address, browser type, device information, and usage analytics

We use your information to:

• Provide, operate, and maintain the AxeDz platform
• Send SMS and email messages on your behalf
• Process wallet top-ups and deduct usage charges
• Verify your identity and secure your account (including OTP)
• Send service notifications, billing alerts, and support responses
• Detect fraud, abuse, and security incidents
• Improve our products and develop new features
• Comply with legal obligations

We do not sell your personal information. We may share data only in these cases:

• Service providers — SMS carriers, email providers, payment processors (SATIM), and hosting partners who help us operate the platform
• Legal requirements — when required by law, court order, or government request
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to you
• With your consent — when you explicitly authorize us to share information

Message content is transmitted to delivery providers solely to fulfill your requests. We require partners to handle data securely and only for the intended purpose.

We retain your account information for as long as your account is active. Message logs, transaction records, and API usage data are kept for billing, support, and legal compliance purposes.

When you delete your account, we will delete or anonymize your personal data within a reasonable period, except where retention is required by law or for legitimate business purposes such as fraud prevention.

We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS), secure API key handling, access controls, and rate limiting.

No method of transmission or storage is 100% secure. You are responsible for keeping your password and API keys confidential. Report any suspected breach to support@axedz.com immediately.

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data
• Object to or restrict certain processing
• Export your data in a portable format
• Withdraw consent where processing is consent-based

To exercise these rights, contact us at support@axedz.com. We will respond within a reasonable timeframe.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how you use our website. Essential cookies are required for the platform to function. Analytics cookies help us improve the experience.

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use the dashboard.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

AxeDz is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last updated" date. Material changes may also be communicated via email or a dashboard notice.

For privacy-related questions or requests, contact us at:

• Email: support@axedz.com